Spend just $65
get FREE shipping !
The I'm In Love Guarantee
Customer-Friendly Return Policy
We at Country Dutchess are sure you'll be
amazed at the style and quality of the new merchandise
you purchase that we can make this solemn promise:
If you are not 100 % wildly in love with your new jewelry Country Dutchess will refund the purchase price
- No Questions Asked .
Returns subject to conditions listed below .
For more information on the recent changes
in our return policy, click here.
IMPORTANT:
NEW CONDITIONS FOR REFUND
Effective March 2010 .
1. There is never any restocking fees for any single
order returned under $100.00.
(See below for information on returns over $100
or for multiple order returns placed on the same day)
2. All exchanges are shipped free. Limit to two exchanges per invoice. Exchanges must adhere to the same refund time policy listed below.
3. REFUNDS: IN ORDER TO RECEIVE YOUR REFUND YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER WITHIN SEVEN (7) DAYS OF THE RECEIPT OF YOUR ORDER. Your returns must be mailed out within 4 days of requesting a return authorization.
Returns Contact: Info@CountryDutchess.com
Alternate Returns Contact: DutchessJewelry@aol.com
4. REQUEST FOR RETURNS or EXCHANGES MADE AFTER 7 DAYS WILL NOT BE HONORED AND YOUR RETURN WILL NOT BE ACCEPTED. Returns that are shipped out more than 4 days after a Return Authorization is granted, may not be accepted.
5. All items must be received in the same condition as when they were shipped. Jewelry that has been obviously worn or damaged by the customer will not be accepted for return or exchnage, and will be returned to the customer at their own expense.
6. If you receive an item that is damaged - please contact us immediately for return and refund instructions. All claims for damaged merchandise must be recieved by us within 48 hours of delivery. We will replace the item or provide a full refund, at our discretion.
For information on how to return a damaged item contact Customer Service at:
Alternate address: DutchessJewelry@aol.com
7.RETURN POLICY SALE MERCHANDISE:
Unless otherwise noted on a product page, all sale merchandise carries our full "I'm In Love" Guarantee !
8. IMPORTANT: FREE SHIPPING AND RETURNS POLICY:
All orders totaling more than $65.00 ship free Priority Mail.
However, if you return an item , causing your orignal order total to drop below $65, then a $5.50 shipping charge will be deducted from the credit on your return.
FREE SHIPPING IS ONLY FOR ORDERS where at least $65.00 of the merchandise purchased is not returned.
IMPORTANT: Refunds are made on the price of the merchandise only. Original shipping charges are not refundable unless you received the wrong merchandise.
9. RETURNS OVER $100.00 - All single orders with a merchandise return total of $100 or more, will be subject to a 15% re-stocking fee, to be deducted from the return; if the merchandise that is kept falls below $65.00, the cost of the original shipping fees will also be deducted from your returned mechandise. There is no restocking fee on returns under $100.00. For the purposes of calculating restocking fees please note that all multiple orders placed within a 24 hour period by the same person and shipped to the same address shall be considered a single order regardless of transaction or invoice numbers. Returns over $100 from these mutliple orders are subject to the same 15% restocking fee as if the items appeared on a single invoice. ( See further explanation here).
10. BRIDESMAID JEWELRY: If you are ordering bridesmaid jewelry we recommend purchasing just one pair for approval. If you decide to order in quantity for your wedding party, the original shipping charges from your first order will be credited towards your new order, plus your new order will also ship free.
For more information on the changes in our return policy, click here. If anything about this return policy is not clear, please contact us with your questions before ordering.
REMEMBER : We want you to be happy and satisfied with your jewelry -
that is our primary goal.
So please honor our return policy so we can honor your return. Thank you .....
A note from our CEO Colette Bouchez
Thank you for stopping by - and for trusting us with your fashion jewelry needs. You are the most important part of this website and I truly want you to be happy shopping with us. So, if you ever have a problem with any aspect of CountryDutchess, I really want to know!
So please write me any time you are dissatisfied with our products, our service, our customer service reps or any aspect of our business. I give you my solomn promise that I will do everything I can to remedy your problem and see that it does not occur again.
And if you just want to drop a line just to say hello - or offer suggestions or styles - please do! I love hearing from our customers! My direct email is below - and please know that I read and answer
every single note personally.
Please do not use this address for returns unless you have not received a reply from the addresses listed above. Using this address first could delay your return authorization response.
www.CountryDutchess.com - Where Fabulous Meets Affordable! - Designer Fashion Jewelry - Costume Jewelry - Handmade Jewelry
