Spend just $60
get FREE shipping !
The I'm In Love Guarantee
Customer-Friendly Return Policy
We at Country Dutchess are sure you'll be
amazed at the style and quality of the new merchandise
you purchase that we can make this solemn promise:
If you are not 100 % wildly in love with your new jewelry Country Dutchess will refund the purchase price minus shipping charges - No Questions Asked .
Returns subject to conditions listed below .
No restocking fees - EVER !
Effective Jan. 28, 2008
IMPORTANT: CONDITIONS FOR REFUND :
1. IN ORDER TO RECEIVE YOUR REFUND YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER WITHIN TEN (10) DAYS OF THE RECEIPT OF YOUR ORDER. Your returns must be mailed out within 4 days of requesting a return authorization.
Returns Contact: Info@CountryDutchess.com
Alternate Returns Contact: DutchessJewelry@aol.com
2. REQUEST FOR RETURNS AFTER 10 DAYS WILL NOT BE HONORED AND YOUR RETURN WILL NOT BE ACCEPTED. Returns that are shipped out more than 4 days after a Return Authorization is granted, will not be accepted.
3. All items must be received in the same condition as when it was shipped Jewelry that has been worn or damaged by the customer will not be accepted for returns and will be returned to the customer C.O.D.
4. If you receive an item that is damaged - please contact us immediately for return and refund instructions. All claims for damaged merchandise must be recieved within 48 hours of delivery. We will repair or replace the item at our discretion.
For information on how to return a damaged item contact Customer Service at:
Alternate address: DutchessJewelry@aol.com
5. Return Policy For Sale Merchandise:
Unless otherwise noted on a product page, all sale merchandise carries our full "I'm In Love" Guarantee !
For return policy on Vintage Jewelry click here
6. IMPORTANT: FREE SHIPPING AND RETURNS POLICY:
All orders totaling more than $60 ship free Priority Mail.
However, if you return an item , causing your orignal order total to drop below $60, then a $4.95 shipping charge will be deducted from the credit on your return.
FREE SHIPPING IS ONLY FOR $60 + ORDERS THAT ARE NOT RETURNED.
If anything about this return policy is not clear, please contact us with your questions before ordering.
REMEMBER : We want you to be happy and satisfied with your jewelry -
that is our primary goal.
So please honor our return policy so we can honor your return. Thank you .....
A note from our CEO Colette Bouchez
If you ever have a problem with any aspect of CountryDutchess, I want to know about it !
So please write me any time you are dissatisfied with our service, our merchandise, or any aspect of our business.
And if you just want to drop a line and say hello - or offer suggestions or styles, please do! I love hearing from our customers! My direct email is :
Please do not use this address for returns as it may delay processing your order.
