boho chandelier earrings page
boho chandelier earrings page
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                     The I'm In Love Guarantee
                             Customer-Friendly Return Policy

We at Country Dutchess are sure you'll be
amazed at the style and quality of the new merchandise
you purchase that we can make this solemn promise:

          If you are not 100 % wildly in love with your  new jewelry Country Dutchess will refund the purchase price minus shipping charges - No Questions  Asked .
Returns subject to conditions listed below .

      No restocking fees - EVER !

Effective Jan. 28, 2008

IMPORTANT:  CONDITIONS FOR REFUND :

1.  IN ORDER TO RECEIVE YOUR REFUND YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER WITHIN TEN (10) DAYS OF THE RECEIPT OF YOUR ORDER.   Your returns must be mailed out within 4 days of requesting a return authorization. 

        Returns Contact:  Info@CountryDutchess.com

  Alternate Returns Contact:   DutchessJewelry@aol.com


2.  REQUEST FOR RETURNS AFTER 10 DAYS WILL NOT BE HONORED AND YOUR RETURN WILL NOT BE ACCEPTED.  Returns that are shipped out more than  4 days after a Return Authorization is granted,  will not be accepted.

3. All items must be received in the same condition as when it was shipped  Jewelry that has been worn or damaged by the customer will not be accepted for returns and will be returned to the customer C.O.D.

4. If you receive an item that is damaged - please contact us immediately for return and refund instructions.  All claims for damaged merchandise must be recieved within 48  hours of delivery.  We will repair or replace the item at our discretion.

For information on how to return a damaged item  contact Customer Service at:
Info@CountryDutchess.com

Alternate address: DutchessJewelry@aol.com

5. Return Policy For  Sale Merchandise:
Unless otherwise noted on a product page, all sale merchandise carries our full "I'm In Love" Guarantee !

For return policy on Vintage Jewelry click here


6. IMPORTANT:  FREE SHIPPING AND RETURNS POLICY: 

All orders totaling more than $60  ship free Priority Mail.

However, if you return an item , causing your orignal order total to drop below $60, then a $4.95 shipping charge will be deducted from the credit on your return.

FREE SHIPPING IS ONLY FOR $60 + ORDERS THAT ARE NOT RETURNED. 

If anything about this return policy is not clear, please contact us with your questions before ordering.


REMEMBER : We want you to be happy and satisfied with your jewelry -
that is our primary goal. 
So please honor our return policy so we can honor your return.  Thank you .....

Costume Jewelry & Fashion Jewelry Outlet
A note from our CEO  Colette Bouchez
          If you ever have a problem with any aspect of CountryDutchess,  I want to know about  it ! 
So please write me any time you are dissatisfied with our service, our merchandise, or any aspect of our business.

And if you just want to drop a line and say hello - or offer suggestions or styles,  please do! I love hearing from our customers!  My direct email is :

                        ColetteDirect@aol.com

        Please do not use this address for returns as it may delay processing your order.