Spend just $60
get FREE shipping !
The I'm In Love Guarantee
Customer-Friendly Return Policy
We at Country Dutchess are sure you'll be
amazed at the style and quality of the new merchandise
you purchase that we can make this solemn promise:
If you are not 100 % wildly in love with your new jewelry Country Dutchess will refund the purchase price
- No Questions Asked .
Returns subject to conditions listed below .
For more information on the recent changes
in our return policy, click here.
IMPORTANT:
NEW CONDITIONS FOR REFUND
Effective November 2009 .
1. There is never any restocking fees for any single order returned under $100.00.
(See below for information on returns over $100)
2. REFUNDS: IN ORDER TO RECEIVE YOUR REFUND YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER WITHIN SEVEN (7) DAYS OF THE RECEIPT OF YOUR ORDER. Your returns must be mailed out within 4 days of requesting a return authorization.
Returns Contact: Info@CountryDutchess.com
Alternate Returns Contact: DutchessJewelry@aol.com
3. REQUEST FOR RETURNS AFTER 7 DAYS WILL NOT BE HONORED AND YOUR RETURN WILL NOT BE ACCEPTED. Returns that are shipped out more than 4 days after a Return Authorization is granted, will not be accepted.
4. All items must be received in the same condition as when it was shipped Jewelry that has been worn or damaged by the customer will not be accepted for returns and will be returned to the customer C.O.D.
5. If you receive an item that is damaged - please contact us immediately for return and refund instructions. All claims for damaged merchandise must be recieved within 48 hours of delivery. We will replace the item or provide a full refund, at our discretion.
For information on how to return a damaged item contact Customer Service at:
Alternate address: DutchessJewelry@aol.com
6.RETURN POLICY SALE MERCHANDISE:
Unless otherwise noted on a product page, all sale merchandise carries our full "I'm In Love" Guarantee !
7. IMPORTANT: FREE SHIPPING AND RETURNS POLICY:
All orders totaling more than $65.00 ship free Priority Mail.
However, if you return an item , causing your orignal order total to drop below $65, then a $5.50 shipping charge will be deducted from the credit on your return.
FREE SHIPPING IS ONLY FOR ORDERS where at least $65.00 of the merchandise purchased is not returned.
IMPORTANT: Refunds are made on the price of the merchandise only. Original shipping charges are not refundable unless you received the wrong merchandise.
EXCHANGES: Merchandise exchanges will be shipped to you FREE of Charge! Limit of 2 exchanges per order.
8. RETURNS OVER $100.00 - All single orders with a merchandise return total of $100 or more will be charged a 15% re-stocking fee, to be deducted from your return; the cost of the original shipping fees will also be deducted from your returned mechandise. There is no restocking fee on returns under $100.00
BRIDESMAID JEWELRY: If you are ordering bridesmaid jewelry we recommend purchasing just one pair for approval. If you decide to order in quantity for your wedding party, the original shipping charges from your first order will be credited towards your new order, plus your new order will also ship free.
For more information on the changes in our return policy, click here. If anything about this return policy is not clear, please contact us with your questions before ordering.
REMEMBER : We want you to be happy and satisfied with your jewelry -
that is our primary goal.
So please honor our return policy so we can honor your return. Thank you .....
A note from our CEO Colette Bouchez
If you ever have a problem with any aspect of CountryDutchess, I want to know about it !
So please write me any time you are dissatisfied with our service, our merchandise, our customer service reps or any aspect of our business. I give you my firm promise that I will do everything I can to remedy your problem and see that it does not occur again.
And if you just want to drop a line and say hello - or offer suggestions or styles - please do! I love hearing from our customers! My direct email is :
Please do not use this address for returns unless you have not received a reply from the addresses listed above.
